STX Cloud: Edit Completed Ticket
Edit Completed Ticket
Users will have the ability to make small changes that do not affect the total amount received by midnight on the day of the ticket completion. Changes that involve the total amount received or after midnight will require a refund performed.
Add a Cash Tip
Click (+) next to Tips Ticket Total
Enter the Amount
By default, system will display change back amount
Note if Tip Left In Drawer or Tip Paid Out
System will auto-distribute amount entered to all workers who performed a service on the ticket
Edit Tip Amount
Update Amount or click X to remove
Add a Worker to Tip Recipients
Click Select Worker
Update Tip Amount
Note: Tip fields must add up to equal the Tips Ticket Total to save.
Save will save changes and stay on the current page
Save + Rebook will save the changes and go to Find Appointment
Save + New Ticket will save the changes and start a new ticket
Edit Ticket Rating
Click Edit Ticket Rating
Update Ticket Rating
Edit Ticket Details
Click Edit Ticket Details
Click line items on the receipt to update
Note: The service, product and amounts are not available for editing. Users will need to process a refund and/or create new ticket for changes to be logged. Refunds is located on the Check Out List page hyperlinked at the top of the page.
Click Print Receipt
Click Email Receipt
By default, system will enter the client’s primary email address. If an email is not present or different, user can enter an email manually. System will not update email on file if a new or different email is entered.
Edit Ticket After Save
Go To Reports> Transaction Reports> Ticket Details
Click the Ticket Number
Note: Tickets are not editable after midnight on the day of completion.