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How many versions of STX are available?

STX comes in two versions that are easy to operate and sophisticated enough to meet the needs of any business, regardless of size.
STX Cloud is our cloud-based Internet version and runs on any device, any time, anywhere. STX Cloud is powered by Salesforce, the world leader in cloud platform technology.
STX Desktop is our Apple Award winning Mac-based version with an app available for iPad, iPhone and iPod touch.

What kind of desktop and mobile devices can I use with STX?

STX Cloud runs on any device, anytime, anywhere via an Internet connection. STX Cloud is a cloud-based solution powered by Salesforce, the world leader in cloud platform technology.
STX Desktop is an Apple-exclusive software for Mac with an available app for iPhone, iPad, and iPod touch.

Does STX operate in the cloud?

STX Cloud is a 100 percent cloud-based program powered by Salesforce, the world leader in cloud platform technology. With an Internet connection, you can access STX Cloud on any device, anytime, anywhere.
STX Desktop is a Mac-based software with optional cloud-like features. STX Desktop resides on your Mac hardware, and with the addition of STX Online Services (OLS), you can extend your capabilities to include features like email marketing, online booking, email/text message appointment reminders, and off-site data backup to our secure STX global servers.

What does "Powered by Salesforce" mean?

All cloud software has to have a platform, or server to reside on, and that platform’s capacity and program capabilities affect performance. Many companies offering cloud software use their own servers, which can strain their network, their technological expertise, and limit development potential.
With STX Cloud, we’ve chosen to keep our focus on what we do best while teaming with a company focused on what they do best. Salesforce has been recognized by Forbes and Fortune magazines as the world’s premiere cloud computing company, offering the most reliable, innovative, and secure cloud platform available. "Powered by Salesforce" means unsurpassed reliability, security, and cutting-edge development potential.

Does STX have an online booking feature?

Yes, both STX Cloud and STX Desktop have an available online booking feature.

Can STX provide me with a summary of my KPIs (Key Performance Indicators)?

Yes, both versions of STX include in-depth, printable reporting that informs on a variety of KPIs.

Do you offer a payment plan?

STX Cloud is a cloud-based monthly subscription service; no contract is required.
STX Desktop is also available on a monthly subscription basis with no contract required. For those wishing to purchase this version, we offer a 12-month, no-interest payment plan (service charge may apply).

Do you offer training and education?

Yes, training and education are important to us as part of our overall service to clients. We ensure that you are properly trained in the use of our software by making available personalized sessions, as well as providing a library of training and general educational videos that can be accessed at any time.
You can also find STX conducting educational sessions at industry conventions throughout the year.

Can I get a demo of STX?

Yes, click here to submit your request for a free demo of STX Desktop. One of our STX Account Managers will contact you to arrange a suitable time.
STX Cloud is available as a free 30-day trial. Click here for additional information.

Do you attend conferences and trade shows?

Yes, we can be found at a variety of events throughout the year. Click here for a look at our current events schedule.

STX Cloud
I have never logged into STX Cloud before and I don’t know my password. How can I resolve this?

You will need to contact STX Support in order to reset your login information.

I have logged into STX Cloud before, but I have forgotten my password. How can I login?

Go to the login screen, enter your username and choose the "Forgot your password?" link at the bottom of the login panel. Follow the provided steps to reset your password.

How can I book time on my employee’s day without it counting toward productivity?

Use the "Book Out Time" option on the appointment calendar. This will close off the employees’ calendar to new bookings without counting toward productive time.

Can I update the employee PIN number for clocking in and out?

Yes, you can update this information in the Worker Setup area. Select Setup and choose Setup Workers. From here select Worker Setup and choose the worker you would like to adjust. In the upper right of the profile tab you can access the editable PIN field.

Why can I not book a certain service online?

In order to book a service online you need to allow the service and worker to be bookable online. You can access these settings in the Setup Service and Setup Worker areas.

STX Desktop
Will updating my computer Operation System affect my STX?

Potentially, depending on version compatibility. Before updating to a new OS X on your Mac, please call STX Support to verify compatibility.

My Ingenico device is not accepting chip payments, what do I do?

1. Quit STX and unplug the device.
2. Plug the device in and wait until the screen displays "checking in device."
3. At that time, open STX.
4. The device will complete checking in and revert to the home screen.
You are now ready to accept chip payments again.

When opening STX I get an error message stating, "Cannot Connect to Server" — how can I resolve this?

This error is typically resolved by rebooting the STX server computer. Make sure to use the Apple icon in the upper left of your computer and select Reboot.

I have received my new license, how do I apply it to the software?

Open STX and login. When you get the prompt to renew your software, select "Renew/Enter License." Click in the License Key space and delete the current license. Copy and Paste the new license from your email into the License Key space. Select Apply.

Why are the Cash Totals on my Total Sheet in red?

On any report in STX, red denotes a negative number. In the case of cash showing as red on the Total Sheet, this is due to more cash being paid out than you took in regarding payments for the day. Review the Payment List Report for more details on collected Payments.